Terms of Service

Effective date: 5 May 2026  ·  The Co Passenger  ·  thecopassenger.com

1. Who We Are

CoPassenger GST360 is a product of The Co Passenger, operating at thecopassenger.com. We provide zero-knowledge GST billing software for Indian businesses.

Contact: support@thecopassenger.com

2. Eligibility

You may use GST360 if you:

• Are at least 18 years old
• Are operating a legitimate business in India
• Provide accurate registration information (mobile number or email)
• Agree to these Terms and our Privacy Policy

3. Acceptable Use

You agree to use GST360 only for lawful business purposes. You must not:

• Use GST360 to create fraudulent invoices or evade GST
• Attempt to reverse-engineer, decompile, or extract the encryption keys or source code
• Use automated tools to scrape, overload, or attack our servers
• Share your account credentials with third parties outside your business
• Use GST360 for any purpose that violates Indian law, including the GST Act, IT Act, or DPDP Act 2023

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

4. Subscription Plans and Pricing

All prices are in Indian Rupees (INR) and inclusive of applicable taxes.

Prices may change with 30 days' notice. Existing subscribers are not affected until their current billing period ends.

5. Payment

Payments are processed by Razorpay (a PCI-DSS compliant payment gateway). We do not store your card or UPI details. Razorpay's terms apply to payment processing.

Accepted payment methods: UPI, debit card, credit card, net banking.

Subscriptions are billed annually. Your subscription activates immediately upon successful payment.

6. Cancellation and Refund Policy

Cancellation

You may cancel your subscription at any time from Settings → Account → Cancel Subscription inside the app. Cancellation takes effect at the end of your current billing period. You retain access to Pro features until the period ends.

Refunds

Exceptions where a full refund will be issued:

• Duplicate payment (charged twice for the same subscription)
• Payment processed but subscription not activated (technical failure on our side)
• Cancellation within 24 hours of first-time subscription purchase (cooling-off period)

To request a refund, email support@thecopassenger.com with your registered mobile/email and Razorpay payment ID. We will respond within 5 business days.

7. Your Data — Zero-Knowledge Architecture

GST360 uses a zero-knowledge architecture. Your business data (invoices, customers, transactions) is encrypted on your device before reaching our servers. We cannot read your business data.

Important: Your passcode is the only key to your data. If you lose your passcode and have no recovery method set up, your data cannot be recovered — by you or by us. This is a mathematical property of the encryption, not a policy choice.

We are not liable for data loss resulting from forgotten passcodes, device loss, or failure to maintain backups. We strongly recommend exporting your .gst360 backup file regularly from Settings → Data & Backup.

For full details on data handling, see our Privacy Policy.

8. Service Availability

Mode 1 (local file): Works fully offline. No dependency on our servers after initial login. Service availability does not affect your ability to create invoices or access your data.

Mode 2 (cloud sync): Requires internet for sync. We target 99.5% uptime but do not guarantee uninterrupted service. Planned maintenance will be announced in-app with at least 24 hours' notice.

We are not liable for losses arising from service downtime, provided we have made reasonable efforts to maintain availability.

9. Intellectual Property

CoPassenger GST360, its source code, design, and branding are owned by The Co Passenger. You are granted a non-exclusive, non-transferable licence to use the software for your business.

You retain full ownership of your business data. We claim no rights over your invoices, customer records, or any data you create using GST360.

10. Limitation of Liability

To the maximum extent permitted by Indian law, The Co Passenger's total liability for any claim arising from your use of GST360 is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for:

• Loss of business data due to forgotten passcode or device loss
• GST filing errors or penalties arising from incorrect data you entered
• Indirect, incidental, or consequential damages
• Third-party service failures (Razorpay, Fast2SMS, SMTP providers)

11. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Maharashtra, India.

Before initiating legal proceedings, you agree to attempt resolution by contacting us at support@thecopassenger.com. We will make reasonable efforts to resolve disputes within 30 days.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via in-app notification and email (if provided) at least 14 days before taking effect. The effective date at the top of this page will be updated.

Continued use of GST360 after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription and stop using the service.

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